COVID-19 UPDATE

4/23/2020 @ 7pm ET


Team Players -


Join us tomorrow on Friday, April 24th at 11:30am CT / 12:30pm ET, for an update from Excel Fitness. We have a great agenda:

    • Org structure update

    • Re-opening time-frame

    • Customer service training

    • Contest Winners


      CLICK HERE: to Join Zoom Meeting

          • Phone Number: 1-346-248-7799

          • Meeting ID: 93395337660

          • One tap mobile: 1-346-248-7799,,93395337660#,,#,145603#


      4/17/2020 @ 2pm ET


      Team Players -


      We hope everyone had a great week and are continuing to take care of yourselves and your family. Below are several ways to stay engaged:


      Feedback on iFit!

      Quarantine Contest!

      Professional Development!

      Please continue reaching out to your management team if you need any assistance.


      One Team, One Planet!


      4/8/2020 @ 10am ET


      Team -


      Join us this week on Friday, April 10th at 11:30am CT / 12:30pm ET, for an update from Excel Fitness.


      CLICK HERE: to Join Zoom Meeting

          • Phone Number: 1-346-248-7799

          • Meeting ID: 146 220 469

          • One tap mobile: 1-346-248-7799,,146220469#


      3/30/2020 @ 7pm ET


      Team Players -


      We hope everyone had a good weekend and continuing to take care of themselves. We have uploaded the most recent Ops State of the Union webinar to the announcements section in WorkDay. In addition, we announced a contest to identify great ideas across our business. Both are featured below:


      Stay in Touch!

      Miss our March 26th webinar? Login to Workday to watch.

      Check out our new engagement website!

      Engage Enlighten Lead


      Quarantine contest!

      In our webinar, we announced a contest to identify great ideas across our business. Make sure you submit your ideas to hr@excelfitness.com by April 10th.

      Please continue reaching out to your management team if you need any assistance.


      One Team, One Planet!


      3/25/2020 @ 4pm ET


      Team Players -


      We hope everyone is taking care of themselves. We have received a lot of great questions from the team and wanted to provide a Q&A for everyone to help! Please use the following link to download the Q&A document via your Workday Login:

          • Visit Workday and log in to access Q&A doc: Excel Fitness CV-19 Chat FAQ


      Please continue reaching out to your management team if you need any assistance. One Team, One Planet!


      3/20/2020 @ 10am ET


      Team Players -


      Please ensure your updated contact information is in Workday. We are uploading answers to many questions in Workday - if you have additional questions, please lean on your managers as they will continue to be your best point of contact.


      You have a lot of resources available to you:


          •  Excel Fitness Employee Infoline (Available 24 Hours): 1-855-487-7068

          •  Excel Fitness Benefits Helpline (Available Monday-Friday, 8am-6pm CST)

              - Phone: 1-800-663-4215

              - Email: bac.excelfitnessbenefits@ajg.com

          •  Employee Assistance Program

              - Website: awpnow.com

              - Phone: 1-800-343-3822

          •  Excel Human Resources Department:

              - Email: hr@excelfitness.com


      Please continue to take care of yourselves and reach out to your management team if you need any assistance. One Team, One Planet!


      3/19/2020 @ 9pm ET


      Team -


      Tomorrow, Friday March 20th at 9:15am CT / 10:15am ET, our executive team will be providing an update on our response to the coronavirus and cover employee pay and benefits throughout this time.


      CLICK HERE: to Join Zoom Meeting

          •  Phone Number: 1-346-248-7799

          •  Meeting ID: 650 565 438

          •  One tap mobile: 1-346-248-7799,,650565438#


      3/18/2020 @ 8pm ET


      Team - FAQ guide for employees is coming tomorrow night - stay safe!


      3/17/2020 @ 10pm ET


      Team -


      Based on CDC and Federal Government recommendations, we will be closing all our facilities March 17th at 10pm. We hope to open in two weeks, although the situation is changing daily and may vary by local government mandate.


      Please keep in touch with your managers for updated schedules and contact HR with any questions on pay or benefits through this time.


      3/16/2020 @ 9pm ET


      Team -


      Dallas County is ordering the closure of all health clubs to help prevent the spread of COVID-19 (Coronavirus). To comply with this mandate, Excel Fitness will shut down the following locations operating within Dallas County at 10:00 pm tonight:

          •  Cedar Hill

          •  Farmers Branch

          •  Forest Lane

          •  Grand Prairie

          •  Irving

          •  Skillman

          •  Westmoreland


      We will continue to monitor this situation for any changes. However, you will be notified when your location is confirmed to re-open and the date you may return to work.


      If you have any questions regarding this news in the meantime, please reach out to your GM or RM. Additional resources and up-to-date information will also be available at excelfitness.com/team and by calling 1-855-487-7068.


      Please continue to take care of yourselves and reach out to your management team if you need any assistance. One Team, One Planet!


      3/13/2020 @ 7pm ET


      Team -


      We are continuing to monitor recommendations from both local and state level agencies. All clubs continue normal operations. The following are recent updates we would like to share with the team.


      New operational mandates:

          1.    Remind every member at check-in to wipe down equipment after using. Update dry erase boards to reflect this request.

          2.    Remove Tootsie Rolls from all areas.

          3.    Pizza Mondays and Bagel Tuesdays are cancelled until notified.

          4.    Each Team Player must carry a spray bottle on shift. This will help members see our dedication to cleanliness.

          5.    We have stopped all 3rd party secret shops until further notice.

          6.    No more shaking hands with members or employees, even in tours.

          7.    All employee team meetings must be virtual (EOM Meetings, GMiT and employee training sessions, etc).

          8.    Temporarily discontinue team outings.

          9.    Continue supply tracking, and include paper towel and toilet paper are critical supplies to track.

          10.  Encourage members to pay using card on file or credit card instead of cash.


      Resources to Excel Fitness benefits:

          •  Excel Fitness Benefits Helpline (Available Monday-Friday, 8am-6pm CST)

              - Phone: 1-800-663-4215

              - Email: bac.excelfitnessbenefits@ajg.com

          •  Blue Cross Blue Shield

              - Website: bcbstx.com

              - Phone: 1-800-521-2227

          •  Employee Assistance Program

              - Website: awpnow.com

              - Phone: 1-800-343-3822

          •  Excel Human Resources Department

              - Email: hr@excelfitness.com


      Additional COVID-19/Coronavirus resources:

            •   Center for Disease Control (CDC)

            •   Arkansas Department of Health

            •   Missouri Department of Health

            •   North Carolina Department of Health

            •   Oklahoma Department of Health

            •   Texas Department of Health


      We thank you for your continued support and hard work!


      3/12/2020 @ 6pm ET


      Team -


      All Excel Fitness clubs remain open and are continuing normal operations. We are following local and state level recommendations and working closely with PFHQ to ensure the safety of our employees and members. Please note the following:

          •  Continue following the standard membership freeze procedure as outlined by your management team.

          •  If you are not feeling well, please follow the club standards for calling out and communicate with your managers accordingly.


      Need further assistance?

      Please visit one of the following links for additional information:

            •   CDC COVID-19 summary

            •   Steps to prevent illness

            •   What to do when sick


      Excel Fitness employees, the following are additional resources available:

          •  Excel Fitness Employee Infoline (Available 24 Hours)

              - Phone: 1-855-487-7068

          •  Excel Fitness Benefits Helpline (Available Monday-Friday, 8am-6pm CST)

              - Phone: 1-800-663-4215

              - Email: bac.excelfitnessbenefits@ajg.com

          •  Blue Cross Blue Shield

              - Website: bcbstx.com

              - Phone: 1-800-521-2227

          •  Employee Assistance Program

              - Website: awpnow.com

              - Phone: 1-800-343-3822

          •  Excel Human Resources Department:

              - Email: hr@excelfitness.com

              - PDF Download: Excel Fitness Employee Resources (English)

              - PDF Download: Excel Fitness Employee Resources (Spanish)


      We thank you for your continued support and hard work!


      One team, one Planet!